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HaleNET Terms and Conditions

HaleNET General Terms and Conditions


The term "Client" refers to any person or entity identified as such on the HaleNET Internet Access Account Application Form.
The term “monthly” refers to a calendar month (e.g. 1st March to 31st March)

Client Rights to Access to HaleNET's Internet Service
HaleNET shall supply the Service to the Client by such means as HaleNET decides from time to time. The Service is not fault free and the Customer shall be entitled only to the quality of service provided by HaleNET.

HaleNET's Exclusion from Liability
While all reasonable care will be taken in the provision of the Internet Service, HaleNET shall not incur any liability with respect to any loss or damage incurred by the client due to any inaccuracy or error in or omission from any part of the Service. The Client specifically indemnifies HaleNET in respect to any loss or damage in respect to the use of the Clients Internet account.

The Client shall not use, nor permit another party to use the Service for any illegal purpose, or the sending to any person any messages, electronic mail or any other form of communication which is offensive or abusive or of an indecent, obscene or menacing character or for persistently sending messages without reasonable cause or for the purpose of causing annoyance, inconvenience or needless anxiety to any person.

It is the clients responsibility to maintain strict confidentiality of passwords or other confidential information relating to the Service

The Client must comply with instructions concerning access to the Service given by HaleNET from time to time.

HaleNET reserves the right to alter any Internet access charges at any time as HaleNET decides. HaleNET will give at least seven (7) days notice of any increases in charges.

HaleNET reserves the right to lower charges at any time and will have full discretion as to when they will take effect. Any pre-payment for access to the Service is non-refundable. The registration fee is non-refundable.

Liability of Customer for Charges

The cost of all phone calls is the customers responsibility and any charges are as per the agreement between the customer and their telecommunications company.

Customers are responsible to make sure that the dial in number they are using is a local call by phoning their telecommunications provider. Customers are reminded that not all carriers have the same local call zone boundaries.

The Client shall pay all applicable charges to the Service Provider within seven (7) days of invoice by the Service Provider except the initial registration fee which is payable along with the submission of a completed HaleNET Internet Access Application Form.

HaleNET may cancel or suspend access to the Service if the Customer fails to observe or perform any of the provisions of the Agreement. This includes failure to pay any due sum payable under this Agreement, or if HaleNET is of the opinion that the Client has or may use the Service for any unlawful or improper purpose or in a manner that may jeopardise the security or interfere in the proper operation of any part of the Service.

HaleNET may at any time amend this Agreement by any document, including email and shall give the Client not less than seven (7) days notice of such amendment.

Termination of Internet access account by Customer

The Client may terminate this Agreement at any time by giving fourteen (14) days' written notice to HaleNET. All outstanding access charges shall become immediately payable on giving of such notice and in no circumstances shall the Customer be entitled to any refund of payments made under this Agreement.

HaleNET Unlimited Account Terms and Conditions


Payment is monthly and in advance. All advance payments are by credit card only and are non-refundable. Halenet Unlimited may only be used on Individual Credit Card Accounts and may not be used with any other offer. Subject to existing agreements this offer may be changed or withdrawn at any time. Subscriptions to this plan will be limited to ensure acceptable network performance for all HaleNET Unlimited plan users. During peak periods modems may not always be available.


Halenet Unlimited includes a 1 month commitment ("the Term"). You must commit to HaleNET Unlimited for the Term, to receive the $24.95 price. In the event you terminate HaleNET Unlimited for any reason whatsoever prior to the conclusion of the Term, then we will be entitled to immediate payment of: the monthly plan fees for the remaining amount of the Term. Any outstanding download fees, and helpdesk support fees. You hereby authorise us to debit your credit card for amount calculated as due and owing.

It is the customers responsibility to ensure that they have supplied valid credit card details to HaleNET – in the event that a card is declined or invalid, termination from the service will be immediate. A reconnection fee will apply to this service.

At the end of the Term HaleNET Unlimited will automatically continue on a month to month basis (at the monthly rate) unless subject to prior cancellation, or renewal of the contract

Service Description

Customers must connect via dial-up connections to specified local numbers in HaleNET’s coverage area.
HaleNET Unlimited plan users will not be able to connect via POPs other than those specified. Each HaleNET Unlimited User ID may login for Internet access as often as they wish. However, using the same User ID to login from more than one computer at the same time is not permitted, any account found doing so may be suspended without any prior notice, and all subsequent logins will be charges at our normal rate of $2.75 per hr.

Terminal logins are not permitted. Access may be delivered via proxy servers.

Use of Service

Dialup sessions will be limited to a maximum session length of 4 hours Modems will be disconnected if idle for 20 minutes. Automated methods to avoid disconnection due to inactivity are not permitted. This plan is subject to HaleNET’s acceptable use policy. Declined credit cards will result in an immediate disconnection plus a $5 reconnection fee. This Plan is not available for users of Permanent IP addresses, this service is not to be used as a Permanent connection. Nor will it be suitable as such. Running servers of any kind or providing any public information service from a computer connected via HaleNET Unlimited is prohibited. This service is offered for use on a consumer basis only. It is not intended to be used for commercial or other purposes. It is not for resale.

We reserve the right to have your access restricted or suspended for misuse of the service for commercial purposes.

Halenet Unlimited has a download limit of 400 MB per month. Downloads over and above this will be charged at a rate of 20 cents per MB. This payment is taken each month from the credit card provided.

Helpdesk support on the HaleNET Unlimited Plan, is strictly for connection problems only. All other queries etc should be emailed to Halenet and they will be dealt with when possible. If other than connection related help is required via phone, it will be charged at $1.00 per minute, (minimum 15 minutes) and will be charged to your credit card at the end of each month.

Halenet reserves the right to pass on to the customer, any price variations and changes that may occur. HaleNET also reserves the right to change the Terms and Conditions of this plan at any time. If, for any reason, you do not agree with the changes, then please notify us via email, and we will suspend or cancel the internet account.

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